{"id":5330,"date":"2015-06-05T08:18:51","date_gmt":"2015-06-05T08:18:51","guid":{"rendered":"http:\/\/emailchef.com\/?page_id=5330\/"},"modified":"2021-08-10T14:52:38","modified_gmt":"2021-08-10T14:52:38","slug":"cesta-pitanja-faq","status":"publish","type":"page","link":"https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/","title":{"rendered":"\u010cesta pitanja (FAQ)"},"content":{"rendered":"<div class=\"gb-container gb-container-572f83da\"><div class=\"gb-inside-container\">\n\n<p>Da li imate neko dodatno pitanje u vezi na\u0161e usluge, a da ga niste uspjeli na\u0107i na na\u0161oj web stranici? Slobodno ga postavite <strong><a href=\"https:\/\/support.emailchef.com\/\">putem ove poveznice<\/a><\/strong>, sa zadovoljstvom \u0107emo vam dati odgovor i tako\u0111er ga ovdje objaviti!<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong><a href=\"#general\">Op\u0107a pitanja<\/a><\/strong><\/li><li><a href=\"#list\"><strong>Upravljanje listama<\/strong><\/a><\/li><li><strong><a href=\"#creation\">Izrada e-mailova<\/a><\/strong><\/li><li><strong><a href=\"#sending\">Slanje e-mailova<\/a><\/strong><\/li><li><strong><a href=\"#reports\">Statistike (izvje\u0161\u0107a) kampanja<\/a><\/strong><\/li><li><strong><a href=\"#payments\">Pla\u0107anja<\/a><\/strong><\/li><\/ul>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-12a35290\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\" id=\"general\">Op\u0107a pitanja<\/h2>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-614939d6\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to je Emailchef?<\/h3>\n\n\n\n<p>Emailchef je <strong>profesionalna e-mail marketing platforma<\/strong> koja vam omogu\u0107uje izradu, isporuku i analiziranje newsletter kampanja u tren oka i na jednostavan na\u010din.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-1b5f9cae\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Da li mogu korisiti Emailchef i besplatno?<\/h3>\n\n\n\n<p>Naravno; mo\u017eete se <strong><a href=\"\/user-signup\">besplatno registrirati<\/a><\/strong> na nadzornu plo\u010du Emailchef-a i besplatno je koristiti.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-f01fa950\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Da li su moji podaci na sigurnom?<\/h3>\n\n\n\n<p>Svi va\u0161i podaci ne\u0107e se dijeliti s drugima. Oni se pohranjuju u na\u0161im visoko za\u0161ti\u0107enim i nadgledanim poslu\u017eiteljima (serverima). Privatnost i sigurnost svih podataka na\u0161i su prioriteti, stoga ne brinite. Za sve daljnje informacije, molimo vas da pro\u010ditate na\u0161e <strong><a href=\"\/hr\/uvjeti-koristenja\/\">uvjete kori\u0161tenja<\/a><\/strong>.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-4816bb45\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Na koji na\u010din funcioniraju pravila o Profilu korisni\u010dkog ra\u010duna?<\/h3>\n\n\n\n<p>U trenutku kada va\u0161 korisni\u010dki ra\u010dun postane aktivan, automatski dobivate <strong>Sos-\u0160ef Profil<\/strong> (<strong><a href=\"\/hr\/detalji-o-profilu-sous-chef\/\">Sous-Chef Profil<\/a><\/strong>). Vremenom, kako koristite na\u0161u uslugu i primjenjujete sve najbolje prakse iz e-mail marketinga va\u0161 Profil \u0107e biti unapre\u0111en na <strong>Profil Glavnog kuhara<\/strong> (<strong><a href=\"\/hr\/detalji-o-profilu-head-chef\/\">Head Chef Profil<\/a><\/strong>), isto tako vremenom mo\u017eete dobiti \u010dak i Profil najvi\u0161eg ranga zvan <strong>Izvr\u0161ni kuhar<\/strong> (<strong><a href=\"\/hr\/detalji-o-profilu-executive-chef\/\">Executive Chef Profil<\/a><\/strong>) koji je rezerviran samo za najpouzdanije korisni\u010dke ra\u010dune.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-bcb1360c\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to je ne\u017eeljena po\u0161ta ili \u201cspam\u201d?<\/h3>\n\n\n\n<p>Pod izrazom ne\u017eeljena po\u0161ta ili \u201cspam\u201d podrazumjeva se namjerno odaslana masovna komunikacija na e-mail adrese korisnika koji za to nisu dali svoj prethodni pristanak. Svaki oblik spama ili ne\u017eeljene po\u0161te je strogo zabranjen unutar Emailchef-a. Za daljnje informacije, molimo vas da pogledate na\u0161e <strong><a href=\"\/hr\/uvjeti-koristenja\/\">uvjete kori\u0161tenja<\/a><\/strong>.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-59836168\"><div class=\"gb-inside-container\">\n<div  class=\"g1-divider-top g1-meta \"><a class=\"g1-meta\" href=\"#\">Top<\/a>\n                    <div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"gb-container gb-container-b74ffed5\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\" id=\"list\">Upravljanje listama<\/h2>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-a7acc7ee\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Da li mogu napraviti listu kontakata unosom podataka sa vanjske datoteke?<\/h3>\n\n\n\n<p>Da, mo\u017eete! Emailchef vam dozvoljava da <strong>direktno u\u010ditavate liste<\/strong> sa adresama i drugim podacima koji se nalaze na vanjskim datotekama. Datoteke mogu biti: .xls, .csv i .txt.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-7dd90c9f\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Kakve tipove listi smijem unositi?<\/h3>\n\n\n\n<p>Emailchef mo\u017eete koristiti za slanje e-mailova samo na adrese koje su prikupljene putem <strong>pristanka korisnika<\/strong>, tj. <strong>\u201copt-in\u201d metode<\/strong>. \u201cOpt-in\u201d metoda je dodavanje adrese i drugih podataka primatelja uz njegovo prethodno odobrenje: na primjer, mo\u017eete sakupljati takve adrese putem <strong>e-obrasca za prijavu<\/strong> postavljenog na va\u0161oj web stranici (Emailchef vam omogu\u0107uje jednostavnu izradu takvih e-obrazaca kao i njihovo postavljanje na va\u0161u web stranicu).<\/p>\n\n\n\n<p>Iznajmljene, kupljene ili bez pristanka sakupljene liste adresa <strong>nisu dozvoljene<\/strong> niti u jednom slu\u010daju. Svako kori\u0161tenje ovakvih vrsta listi \u0107e izazvati <strong>automatsko zatvaranje<\/strong> va\u0161eg korisni\u010dkog ra\u010duna.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-a80111cb\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Na koji na\u010din mogu privu\u0107i nove pretplatnike i uve\u0107avati moju listu?<\/h3>\n\n\n\n<p>Odli\u010dno pitanje. Kako bi vam olak\u0161ali \u201cprirodan\u201d na\u010din prikupljanja novih pretplatinka postavili smo <strong><a href=\"\/hr\/kako-uvecavati-liste-email-kontakata\/\">zbirku niza prijedloga<\/a><\/strong> koji vam mogu biti od pomo\u0107i pri uve\u0107anju va\u0161ih lista, a da pritom strogo po\u0161tujete \u201copt-in\u201d metode. Ne zaboravite da bilo kakva upotreba iznajmljenih, kupljenih ili bez pristanka sakupljenih lista sa e-mail adresama je apsolutno zabranjena na Emailchef-u.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-ab0c34c9\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Mogu li ponovno pretplatiti kontakt kojem sam slu\u010dajno otkazao pretplatu?<\/h3>\n\n\n\n<p>To ovisi o tipu Profila koji posjeduje va\u0161 korisni\u010dki ra\u010dun. U slu\u010daju ako va\u0161 ra\u010dun posjeduje <strong><a href=\"\/hr\/detalji-o-profilu-sous-chef\/\">Sous-chef Profil<\/a><\/strong> to ne mo\u017eete. Sa preostala dva, tj. \u201c<strong><a href=\"\/hr\/detalji-o-profilu-head-chef\/\">Head Chef<\/a><\/strong>\u201d i \u201c<strong><a href=\"\/hr\/detalji-o-profilu-executive-chef\/\">Executive Chef Profil<\/a><\/strong> to mo\u017eete.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-350b2dc2\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Mogu li dodati unutar lista i druge informacije za moje kontakte osim ve\u0107 onih postoje\u0107ih?<\/h3>\n\n\n\n<p>Naravno! Mo\u017eete dodati niz <strong><a href=\"\/hr\/baza-znanja\/korisnicka-polja\/\">prilago\u0111enih polja<\/a><\/strong> po \u017eelji unutar svake pojedine liste. Tako\u0111er, ista dodana polja \u0107e vam biti na raspolaganju pri izradi e-obrasaca za pretplatu.<\/p>\n\n\n\n<p>Na taj na\u010din ste u mogu\u0107nosti prikupiti od va\u0161ih pretplatnika \u017eeljene informacije koje \u0107e biti automatski pohranjene unutar \u017eeljene liste. Neki od primjera dodatnih informacija mogu biti: datum ro\u0111enja, spol, adresa prebivali\u0161ta, i drugo.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-e8d99d7b\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Ako gre\u0161kom dodam dva puta istu adresu unutar liste, da li \u0107e klijent primiti dva puta isti e-mail?<\/h3>\n\n\n\n<p>Ako postoji ista adresa dva ili vi\u0161e puta na istoj listi, Emailchef \u0107e poslati samo jedan e-mail na tu e-mail adresu, ne obaziru\u0107i se na duplikate.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-668c4d2a\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to je e-obrasac za pretplatu (eng.: Signup Form)?<\/h3>\n\n\n\n<p>Dodavanje pretplate ili e-obrasca za prijavu na va\u0161u web stranicu je najbolji na\u010din da omogu\u0107ite va\u0161im posjetiteljima da se pretplate na va\u0161 e-bilten (newsletter). Emailchef pru\u017ea <strong><a href=\"\/hr\/znacajke\/izradivac-pristupnih-e-obrazaca\/\">jednostavan ure\u0111iva\u010d<\/a><\/strong> za izradu savr\u0161enih e-obrazaca, naravno brinu\u0107i se da svi prikupljeni podaci sa e-obrasca budu automatski pohranjeni u \u017eeljenu listu.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-9d385b7d\"><div class=\"gb-inside-container\">\n<div  class=\"g1-divider-top g1-meta \"><a class=\"g1-meta\" href=\"#\">Top<\/a>\n                    <div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"gb-container gb-container-2127995f\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\" id=\"creation\">Izrada e-mailova<\/h2>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-5e5f43ab\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Da li mogu s\u00e2m izraditi predlo\u017eak newslettera iako ne znam programirati u HTML?<\/h3>\n\n\n\n<p>Da, naravno! Emailchef vam pru\u017ea profesionalni <strong><a href=\"\/hr\/znacajke\/najbrzi-izradivac-predlozaka\/\">izra\u0111iva\u010d predlo\u017eaka<\/a><\/strong> koji vam omogu\u0107uje da napravite va\u0161 vlastiti izgled e-biltena (newsletter) u samo par sekundi po jednostavnom principu povuci-i-ispusti.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-b917facf\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Moram li uvijek dodati unutar e-maila CAN-SPAM linije za odjavu na moje kampanje?<\/h3>\n\n\n\n<p>Da, morate. U skladu s CAN-SPAM Aktom obvezno morate dodati valjanu fizi\u010dku, tj. po\u0161tansku adresu i poveznicu za mogu\u0107nost odjave na va\u0161e kampanje.<br>Emailchef taj proces \u010dini jednostavnim i automatskim.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-dd303582\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Kako mogu dodati unutar e-maila CAN-SPAM linije za odjavu?<\/h3>\n\n\n\n<p>Postoje tri mogu\u0107nosti, sve detaljno obja\u0161njene u videu ispod.<\/p>\n\n\n\n<p>Ako izra\u0111ujete predlo\u017eak newslettera u Izra\u0111iva\u010du Predlo\u017eaka: samo trebate odabrati i jednostavno povu\u0107i blok \u201cpodno\u017eje\u201d unutar va\u0161eg predlo\u0161ka.<\/p>\n\n\n\n<p>Ako koristite jedan od na\u0161ih gotovih predlo\u017eaka: CAN-SPAM linije su ve\u0107 prisutne.<\/p>\n\n\n\n<p>Ako ste izradili va\u0161 vlastiti e-mail od nule, mo\u017eete dodati linije ru\u010dno ili automatski.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-b15e0b7c\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to je automatski odgovor?<\/h3>\n\n\n\n<p>Automatski odgovor je automatski poslan e-mail: u osnovi, Emailchef \u0107e automatski poslati ciljani e-mail na temelju odre\u0111enog doga\u0111aja (npr. ako je pretplatnik kliknuo na neku poveznicu, neki odre\u0111en datum i sat, godi\u0161njicu, itd.).<\/p>\n\n\n\n<p>Princip njihove izrade je sli\u010dan izradi standardnih kampanja. Ako \u017eelite saznati vi\u0161e o automatskim odgovorima i na kojem principu rade posjetite na\u0161 <strong><a href=\"\/hr\/baza-znanja\/sto-je-automatski-odgovor\/\">vodi\u010d<\/a><\/strong>.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-f65b46eb\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Da li mogu nadodati polja unutar predmeta mog e-maila?<\/h3>\n\n\n\n<p>Naravno! Mo\u017eete dodati polje oznake ili tag polje (na primjer: ime primatelja) unutar predmeta va\u0161eg e-maila s ciljem da taj e-mail dobije karakter osobnog, tj. po mjeri izra\u0111enog e-maila.<\/p>\n\n\n\n<p>Pregledajte i odaberite tag unutar padaju\u0107eg izbornika ispod predmeta e-maila i Emailchef \u0107e ga automatski dodati unutar va\u0161eg predmeta. Tako\u0111er ga mo\u017eete naknadno premjestiti na neku drugu poziciju (pomicanjem cijelog izraza zajedno sa \u201c[[\u201c i \u201c]]\u201d, npr. [[first_name]]).<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-a773b93a\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Da li mogu dodati i poslati privitak unutar mog e-maila?<\/h3>\n\n\n\n<p>Ne mo\u017eete direktno. Ako \u017eelite putem newslettera poslati cijelu datoteku unutar Emailchef-a predla\u017eemo vam da \u017eeljenu datoteku u\u010ditate na neki Oblak (eng.: cloud) sustav (tipa dropbox, google drive,\u2026) i zatim postavite poveznicu unutar va\u0161eg newslettera. Na taj na\u010din va\u0161 primatelj \u0107e mo\u0107i jednostavno preuzeti va\u0161u datoteku klikom na tu poveznicu.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-751a13a9\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Mogu li u\u010ditati moj vlastiti HTML format newslettera na Emailchef?<\/h3>\n\n\n\n<p>Naravno da mo\u017eete! I to vrlo jednostavno, evo <strong><a href=\"\/hr\/baza-znanja\/odaberite-izgled-ebiltena\/\">kako<\/a><\/strong>.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-8d72a788\"><div class=\"gb-inside-container\">\n<div  class=\"g1-divider-top g1-meta \"><a class=\"g1-meta\" href=\"#\">Top<\/a>\n                    <div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><\/p>\n\n\n<div class=\"gb-container gb-container-4e01321c\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\" id=\"sending\">Slanje e-mailova<\/h2>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-cf08f45e\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Da li mogu odrediti, tj. zakazati raspored slanja newslettera?<\/h3>\n\n\n\n<p>Naravno da mo\u017eete. sa Emailchef-om kampanju mo\u017eete slati odmah po izradi ili odrediti raspored slanja na odre\u0111eni dan i satnicu (sat i minut). (Tako\u0111er mo\u017eete promijeniti i vremensku zonu za jednostavnije profiliranje).<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-fe058273\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Kako unaprijediti dostavljanje e-mailova?<\/h3>\n\n\n\n<p>Na va\u0161u stopu dostave (tj. mogu\u0107nost da va\u0161a kampanja sigurno stigne na \u017eeljene e-mail sandu\u010di\u0107e primatelja) mogu utjecati mnogi \u010dimbenici. Mi u Emailchef-u vodimo brigu o svim tehni\u010dkim aspektima kako bi osigurali najvi\u0161u stopu isporuke e-mailova, ali osim tehni\u010dkog dijela va\u017eno je slijediti neke <strong><a href=\"\/hr\/dostvaljanje-emailova-najbolje-prakse\/\">najbolje prakse<\/a><\/strong> kada su u pitanju izrade e-mailova.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-94337dd1\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to se smatra pod pojmom: odbijena po\u0161ta (eng.: bounce)?<\/h3>\n\n\n\n<p>Odbijena po\u0161ta je poruka koju nije bilo mogu\u0107e dostaviti primatelju iz nekog razloga.<br>Emailchef razlikuje dva tipa odbijanja: <strong>privremeno odbijanje<\/strong> e-maila (ili eng.: <strong>soft bounces<\/strong> ): se odnosi na adrese \u010dija je dostava privremeno odbijena, u tom slu\u010daju sistem \u0107e nakon nekog vremena, poku\u0161ati ponovo poslati isti e-mail; drugi tip je <strong>trajno odbijanje<\/strong> e-maila (ili eng.: <strong>hard bounces<\/strong>) izazvan nekom nepopravljivom gre\u0161kom, npr. pogre\u0161no napisana ili nepostoje\u0107a e-mail adresa.<\/p>\n\n\n\n<p>Ako privremeno odbijeni e-mail i nakon nekoliko poku\u0161aja bude odbijen njegov status mo\u017ee pre\u0107i u trajno odbijeni, tj. do\u0107i \u0107e do obustave dostavljanja na tu adresu.<br>Tako\u0111er, Emailchef \u0107e nastaviti slati i naredne e-biltene na adrese sa statusom privemeno odbijenog e-maila, dok na trajno odbijene \u0107e iste obustaviti. Razlog obustave slanja narednih e-biltena na nepostoje\u0107e ili neispravne e-mail adrese ne le\u017ei samo u bezpotrebnosti nego prije svega \u0161to takva radnja negativno utje\u010de na va\u0161u stopu isporuke.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-f938774a\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Trebam li uvijek testirati moj e-mail na ne\u017eeljenu po\u0161tu prije slanja?<\/h3>\n\n\n\n<p>Emailchef vam pru\u017ea alat za brzo testiranje vlastitog e-biltena na ne\u017eeljenu po\u0161tu (spam test). Taj test se nalazi na \u010detvrtom koraku izrade kampanje. Na\u0161a je preporuka da ga upotrebite pri izradi svakog novog e-maila, jer \u0107e vam njegova ocjena pomo\u0107i pri smanjenju vjerojatnosti da va\u0161 e-bilten (newsletter) zavr\u0161i u \u201csme\u0107u\u201d primatelja, tako\u0111er, putem ovog testa smanjujete rizik od spam pritu\u017ebi.<br>Emailchef broj\u010dano ocjenjuje svaki va\u0161 e-bilten i prikazuje kriti\u010dne dijelove koji trebaju biti ispravljeni prate\u0107i smjernice \u201cSpamAssassin-a\u201d, najpouzdanijeg \u201copen source spam filter\u201d sustava.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-d63db6be\"><div class=\"gb-inside-container\">\n<div  class=\"g1-divider-top g1-meta \"><a class=\"g1-meta\" href=\"#\">Top<\/a>\n                    <div><\/div><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-45d4bc0b\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\" id=\"reports\">Statistike (izvje\u0161\u0107a) kampanja<\/h2>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-bdc3eee2\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to se mo\u017ee smatrati dobrom stopom otvaranja e-mailova?<\/h3>\n\n\n\n<p>Te\u0161ko je dati jedinstvenu vrijednost, jer na nju uvelike utje\u010du razni faktori, kao \u0161to su: vrsta industrije u kojoj imate djelatnost, vrsta e-mailova koje \u0161aljete (npr. transakcijski e-mailovi imaju uvijek najvi\u0161e stope otvaranja u odnosu npr. na neke sa obi\u010dnim obavijestima).<\/p>\n\n\n\n<p>U svakom slu\u010daju, ako je va\u0161a stopa otvaranja izme\u0111u 20% i 25% onda radite dobar posao. Ako je ni\u017ea, trebalo bi osmisliti bolje <strong><a href=\"\/hr\/predmet-emaila-najbolje-prakse\/\">naslove tj. predmete e-mailova<\/a><\/strong> i o\u010distiti liste od e-mail adresa uzrokuju odbijanje po\u0161te (eng.: bounces).<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-b567c8ac\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to zna\u010di \u201cPrivremeno odgo\u0111en\u201d e-mail?<\/h3>\n\n\n\n<p>Pod \u201cPrivremeno odgo\u0111eno\u201d (slanje e-maila) Emailchef smatra svaki e-mail unutar kampanje koji usljed neke privremene nemogu\u0107nosti ne mo\u017ee biti dostavljen primatelju (kao npr. ako primatelj ima uklju\u010denu funkciju automatskog odgovora \u201cizvan-ureda\u201d, ili zbog privremenog prekida rada poslu\u017eitelja, tj. servera).<\/p>\n\n\n\n<p>Sustav u tom slu\u010daju \u0161alje ponovo isti e-mail u narednih nekoliko dana. Ako isti e-mail ipak ne bude isporu\u010den nakon nekog vremena on mijenja status i postaje odbijeni e-mail (eng.: Bounce). Dakle, ova metrika mo\u017ee varirati vremenom. (Na primjer, u slu\u010daju da primatelj ukine automatski odgovor \u201cizvan-ureda\u201d poruka \u0107e mu biti isporu\u010dena).<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-03ea40a6\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Koja stopa klikanja se mo\u017ee smatrati dobrom?<\/h3>\n\n\n\n<p>Emailchef prati sve klikove koje su izvr\u0161ili va\u0161i korisnici unutar kampanje: one su neprocjenjive informacije pomo\u0107u kojih mo\u017eete razumjeti koliko je va\u0161 \u201cpoziv-na-akciju\u201d (tj. gumb za pretplatu ili kupnju) zaista u\u010dinkovit.<\/p>\n\n\n\n<p>Te\u0161ko je re\u0107i u cjelini koja stopa klikova se mo\u017ee smatrati dobrom, po\u0161to razni \u010dimbenici utje\u010du na nju: tip djelatnosti u kojoj radite, tip ponude, dan i vrijeme slanja e-mailova \u2026U osnovi mo\u017eemo re\u0107i da je razuman interval za stopu klika izme\u0111u 3% i 6%.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-3bde6496\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">\u0160to je pritu\u017eba (tj. \u017ealba ili reklamacija)?<\/h3>\n\n\n\n<p>Emailchef prati svaku pritu\u017ebu na ne\u017eeljenu po\u0161tu (eng.: spam) koja dolazi od strane primatelja. Ako korisnik podnese pritu\u017ebu na zaprimljeni e-mail, to zna\u010di da \u0107e on ili ona ozna\u010diti taj e-mail kao ne\u017eeljenu poruku.<\/p>\n\n\n\n<p>Takva pritu\u017eba mo\u017ee uvelike na\u0161koditi va\u0161em ugledu kao po\u0161iljatelju kampanji, ali u isto vrijeme smanjuje rejting na\u0161oj IP adresi koju koristite za slanje kampanji. Veliki ili u\u010destali broj priotu\u017ebi mo\u017ee dovesti do zatvaranja va\u0161eg korisni\u010dkog ra\u010duna.<\/p>\n\n\n\n<p>Kako bi izbjegli pritu\u017ebe na ne\u017eeljenu po\u0161tu savjetujemo vam da slijedite sve <strong><a href=\"\/hr\/kako-napraviti-email-marketing-kampanju\/\">najbolje prakse iz e-mail marketinga<\/a><\/strong> kao \u0161to je slanje va\u0161ih kampanja samo na e-mail adrese korisnika koji su pristali primati va\u0161e e-mailove, te davati va\u0161im e-mailovima <strong><a href=\"\/hr\/predmet-emaila-najbolje-prakse\/\">ispravne i odli\u010dne naslove, tj. predmete<\/a><\/strong>.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-a4adeb0a\"><div class=\"gb-inside-container\">\n<div  class=\"g1-divider-top g1-meta \"><a class=\"g1-meta\" href=\"#\">Top<\/a>\n                    <div><\/div><\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-53c5d4a1\"><div class=\"gb-inside-container\">\n\n<h2 class=\"wp-block-heading\" id=\"payments\">Pla\u0107anja<\/h2>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-147ddebd\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Na koji na\u010din \u0107e moje pla\u0107anje biti obra\u0111eno i na koji na\u010din mogu izvr\u0161iti uplate?<\/h3>\n\n\n\n<p>Sva pla\u0107anja se obra\u0111uju na siguran na\u010din preko na\u0161eg partnera Avangate. Mo\u017eete platiti sa karticama: Visa, Visa Electron, MasterCard, Maestro, American Express ili odabrati drugi na\u010din pla\u0107anja prihva\u0107enih od strane Avangate: kao \u0161to su PayPal, WebMoney, Alipay ili putem bankovnog transfera.<\/p>\n\n\n\n<p>Nije potrebna nikakva registracija na Avangate-u kako biste izvr\u0161iti uplatu.<\/p>\n\n\n\n<p>Emailchef ne\u0107e primiti ili pohranjivati va\u0161e podatke o pla\u0107anju.<\/p>\n\n<\/div><\/div>\n\n<div class=\"gb-container gb-container-a2f76b58\"><div class=\"gb-inside-container\">\n\n<h3 class=\"wp-block-heading\">Gdje mogu prona\u0107i moje pla\u0107ene ra\u010dune?<\/h3>\n\n\n\n<p>Za svaku kupnju koju izvr\u0161ite primit \u0107ete ra\u010dun od na\u0161eg partnera Avangate putem e-maila.<\/p>\n\n\n<div  class=\"g1-divider-top g1-meta \"><a class=\"g1-meta\" href=\"#\">Top<\/a>\n                    <div><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Da li imate neko dodatno pitanje u vezi na\u0161e usluge, a da ga niste uspjeli na\u0107i na na\u0161oj web stranici? Slobodno ga postavite putem ove poveznice, sa zadovoljstvom \u0107emo vam dati odgovor i tako\u0111er ga ovdje objaviti! Op\u0107a pitanja Upravljanje listama Izrada e-mailova Slanje e-mailova Statistike (izvje\u0161\u0107a) kampanja Pla\u0107anja Op\u0107a pitanja \u0160to je Emailchef? Emailchef [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":123,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"g1_relation_tag":[],"class_list":["post-5330","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u010cesta pitanja (FAQ) - Emailchef<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/\" \/>\n<meta name=\"twitter:label1\" content=\"Procijenjeno vrijeme \u010ditanja\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minuta\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u010cesta pitanja (FAQ) - Emailchef","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/","twitter_misc":{"Procijenjeno vrijeme \u010ditanja":"9 minuta"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/","url":"https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/","name":"\u010cesta pitanja (FAQ) - Emailchef","isPartOf":{"@id":"https:\/\/emailchef.com\/hr\/#website"},"datePublished":"2015-06-05T08:18:51+00:00","dateModified":"2021-08-10T14:52:38+00:00","breadcrumb":{"@id":"https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/#breadcrumb"},"inLanguage":"hr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/emailchef.com\/hr\/cesta-pitanja-faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/emailchef.com\/hr\/emailchef-email-marketing-usluge\/"},{"@type":"ListItem","position":2,"name":"\u010cesta pitanja (FAQ)"}]},{"@type":"WebSite","@id":"https:\/\/emailchef.com\/hr\/#website","url":"https:\/\/emailchef.com\/hr\/","name":"Emailchef","description":"Izvrsni recepti za e-mail marketing","publisher":{"@id":"https:\/\/emailchef.com\/hr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/emailchef.com\/hr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"hr"},{"@type":"Organization","@id":"https:\/\/emailchef.com\/hr\/#organization","name":"Delivery Tech Corp.","url":"https:\/\/emailchef.com\/hr\/","logo":{"@type":"ImageObject","inLanguage":"hr","@id":"https:\/\/emailchef.com\/hr\/#\/schema\/logo\/image\/","url":"https:\/\/emailchef.com\/wp-content\/uploads\/2022\/04\/logo-sama.png","contentUrl":"https:\/\/emailchef.com\/wp-content\/uploads\/2022\/04\/logo-sama.png","width":237,"height":80,"caption":"Delivery Tech Corp."},"image":{"@id":"https:\/\/emailchef.com\/hr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/pages\/5330"}],"collection":[{"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/comments?post=5330"}],"version-history":[{"count":26,"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/pages\/5330\/revisions"}],"predecessor-version":[{"id":47442,"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/pages\/5330\/revisions\/47442"}],"wp:attachment":[{"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/media?parent=5330"}],"wp:term":[{"taxonomy":"g1_relation_tag","embeddable":true,"href":"https:\/\/emailchef.com\/hr\/wp-json\/wp\/v2\/g1_relation_tag?post=5330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}